Will my tree look like the picture?
Our photos represent mature, healthy specimens, but your tree might look slightly different upon arrival. Rest assured, with proper care and time, your tree will develop and thrive to resemble the beautiful examples shown.
While we strive to provide trees that closely match the pictures on our website, variations can occur due to differences in growing conditions, seasons, and individual plant characteristics.
If you have any concerns about the appearance of your tree upon delivery, please contact our customer service team for assistance. We’re here to help ensure your tree’s successful growth and beauty.
How will my tree look on arrival?
We take great care in packaging your tree to ensure it arrives safely. Our custom grower’s container securely holds your tree, protecting it during transit.
To maintain moisture and stability, we water the tree well before enclosing its roots with shrink wrap and a cardboard cap. Depending on the season, your tree may have leaves, buds, or be in a dormant state.
While it may not look exactly like the mature trees pictured on our website, with proper planting and care, it will grow and develop into a healthy, beautiful tree. If you have any concerns about the condition of your tree upon arrival, please contact our customer service team. We’re here to help.
What should I do when my tree arrives?
When your tree arrives, start by carefully unpacking it and removing all packaging materials. Place the tree in a shady spot and water it thoroughly to help it recover from the journey.
If you haven’t already prepared the planting site, dig a hole twice as wide and as deep as the root ball. Place the tree in the hole, ensuring the top of the root ball is level with the surrounding soil; backfill with soil; and water deeply.
Mulch around the tree's base to retain moisture and regulate soil temperature, and monitor the tree on a regular basis to ensure it is establishing well.
What type of warranty do you offer?
We offer a 1-Year Thrive & Survive™ Warranty that provides protection for your tree for 365 days from the date of delivery.
If you plant your tree in the ground within 30 days of delivery, this warranty will cover any issues. The warranty does not cover trees kept in planters or raised beds, but it does cover houseplants, even when kept inside a container.
If your tree falls ill or dies within the warranty period, simply submit a ticket through our website, including photos of the affected tree, and our customer service team will assist you with a replacement.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders.
| Order Value | Discount | Code |
|---|---|---|
| Orders with a cart total of $1500+ | 20% off | use code BULK20 |
| Orders with a cart total of $3000+ | 30% off | use code BULK30 |
| Orders with a cart total of $7000+ | Contact our sales team or call (800) 844-5030 | N/A |
If your order significantly exceeds the listed amounts, feel free to call one of our sales representatives at (800) 844-5030 for additional discount options and to discuss your specific needs. This allows us to provide you with the best possible pricing and service for your larger projects.
How do I contact customer service?
For immediate assistance, please call our customer service team at (800) 844-5030.
Alternatively, you can submit a ticket or chat with us through our website for help with any issues or questions you may have.
Our dedicated customer service team is ready to assist you with your inquiries, whether it’s about tracking your order, making changes, or any other concerns related to your purchase.
What is the difference between deciduous and evergreen trees?
Deciduous trees shed their leaves annually, usually in the fall, and remain leafless through the winter before growing new leaves in the spring. They often display vibrant fall colors and require a period of dormancy.
Evergreen trees, on the other hand, retain their foliage year-round, continuously shedding and growing leaves but never completely losing them all at once. This makes evergreens ideal for providing consistent privacy and greenery throughout the year.
The choice between deciduous and evergreen trees depends on your landscaping needs and aesthetic preferences.
How do I choose the right tree for my yard?
To choose the right tree for your yard, start by considering the specific conditions of your site, such as soil type, sunlight, and space available.
Determine the purpose of the tree, whether for shade, privacy, ornamental value, or fruit production. Consider the tree’s mature size and ensure it will fit well in the designated space without interfering with structures or other plants.
Research the tree’s specific needs and compatibility with your local climate and growing zone. For detailed guidance and recommendations, consult with a tree care specialist, our Customer Service team, or use resources like our ShrubGPT tool on PrivacyShrubs.com.
My tree just arrived. What is the proper way to unpack it?
When your tree arrives, start by carefully opening the box and removing all packaging materials.
Gently lift the tree out, taking care not to damage the roots or branches. Place the tree in a shady spot and water it thoroughly to help it recover from the journey. If you are not planting it immediately, keep the roots moist and protected until you are ready to do so.
Ensure the proper establishment of your tree in its new location by adhering to the specific planting instructions included with your order.
What are some tips for handling shipping shock?
To help your tree recover from shipping shock, start by placing it in a shady spot and watering it thoroughly to rehydrate the roots.
Allow the tree to sit for a day or two to adjust to its new environment. Over the course of a week, gradually expose the tree to more sunlight to prevent further stress. Avoid fertilizing immediately; focus on providing consistent moisture and proper care.
Monitor the tree closely for any signs of stress, such as wilting or leaf drop, and adjust care as needed. With proper attention, your tree should recover and begin to thrive in its new home.