How can I prepare for my order?
Start by selecting the ideal location for your new tree, considering its specific needs for sun, drainage, and protection from wind. Clear the planting area of any weeds or large stones.
Before your tree arrives, dig holes and prepare the soil. This allows you to plant it promptly, helping it quickly acclimate to its new environment. Be sure to read the “How to Plant” guide on the product description page and the card that comes with your order for specific instructions and tips.
How do I cancel my order?
To cancel your order, please reach out to us as soon as possible. We can only cancel orders if they have not yet entered the fulfillment process. Regrettably, once we fulfill an order, we cannot cancel it.
If you need assistance, our customer service team is here to help. Contact us, chat with us, or call our customer service team at (800) 844-5030 for assistance.
How do I change my shipping address?
If you need to change the shipping address for your order, please contact our customer service team immediately. If your order has not yet shipped, we can update the address for you.
However, once an order has shipped, we are unable to make any changes. For assistance with address changes - contact us, chat with us, or call our customer service team at (800) 844-5030 for assistance.
What is your return policy?
We want to make returns as simple as possible for you. If you need to return your order, please send it back to us within 7 days of receiving it. Please note we don’t need to receive it in 7 days, we ask that you send it within 7 days.
While we don’t provide cash refunds, we’ll issue store credit for the full retail price of the returned products, excluding shipping costs and warranty purchases.
We kindly ask that customers cover return shipping costs. If your return is due to an issue with the condition of your order upon arrival, please let us know by submitting a ticket through our website. We’re here to help and ensure your satisfaction.
How do I return my order?
We want to make the return process as smooth as possible for you. If you need to return your order, please ship it back to us within 7 days of receiving it. Please note we don’t need to receive it in 7 days, we ask that you send it within 7 days.
While Privacy Shrubs does not cover the cost of return shipping, you can use your preferred shipping provider.
Once we receive and inspect the returned items, we’ll issue a store-credit refund based on the full retail price of the products. Please note that we do not reimburse the cost of shipping the returned items.
To ensure a smooth return, please make sure the items are in their original packaging. To set up a return, simply submit a ticket through our website. We’re here to assist you every step of the way.
Can I exchange my order?
We currently do not offer direct exchanges for orders. However, you can return the items within 7 days of receiving them and use the issued store credit to place a new order.
Please ensure that the items are in their original packaging, and remember that the cost of return shipping is your responsibility. If you need assistance with the return process or placing a new order, our customer service team is here to help.
For assistance with a return - contact us, chat with us, or call our customer service team at (800) 844-5030 for assistance.
How do I return an item?
To return an item, please ship it back to us within 7 days of receiving your order. Please note we don’t need to receive it in 7 days, we ask that you send it within 7 days.
While the cost of return shipping is your responsibility, we aim to make the process as straightforward as possible.
Once we receive and inspect the returned items, we will issue a store-credit refund based on the full retail price of the products, excluding shipping costs and warranty purchases.
Please ensure that the items are in their original packaging. If you need assistance with the return process or placing a new order, our customer service team is here to help. Simply submit a ticket through our website, chat with us, or call (800) 844-5030.